FREE SHIPPING ON ORDERS $35 & UP!



FAQs

Posted by Elexa Bancroft on

What is your refund policy? All sales are final. We do not offer refunds or exchanges unless you have received the wrong art piece. If your art piece is lost or arrives damaged, contact USPS Customer Support to file a claim.


What is your shipping policy? Our standard processing time for art prints is 1-3 business days, and our Canvases typically ship in 3-5 business days. This is subject to change during high order volumes, holidays, or when Elexa is out of town. We appreciate your patience during these times and will have notifications on our website and shop.


How will my prints be shipped? Prints are packaged in clear sealed wrapping against a hard black card stock with a small artist biography card. Each art piece is personally printed by Elexa on 32 lb laser print paper and is ready for your frame at home. 


How will my canvas order be shipped? Canvases are wrapped in bubble wrap and packaged in a large bubble wrap mailer with a small artist biography card. 


What do I do if I never received my order?  If your order is lost/missing, contact USPS Customer Support and file a claim with the tracking number we provided. 


My package is delayed, what now? We know you're excited for your artwork to arrive, so this can be really frustrating. Contact USPS Customer Support to help with this issue or for updates. 


What do I do if I received the wrong artwork? If you have received the wrong art piece(s), please contact us and we will be more than happy to ship you the correct art piece(s).


Do you ship internationally?  Yes! We currently ship internationally. Shipping prices reflect customs and distance rates. 


Where is my package shipping from? All artwork ships from Elexa’s home office in Atlanta, Georgia from zip code 30030.


Do you sell Gift Cards? Yes we do! We sell gift cards from $20-$300 so the gift recipient can purchase their favorite pieces. 


Can I get an art piece personalized? Yes, we offer personalized Art Prints and Canvases. You can personalize Elexa’s artwork with names, dates, simple illustration and color of your choice. Don’t see the option you’re looking for? Message Elexa at lexiconoflovemusicart@gmail.com to tell her your idea.